Refund policy

Return and refund policy

Last updated: October 10, 2026

Our products are made to order. Please check the product details, size guide, colour and any personalization carefully before purchasing.

Damaged, defective or incorrect items
If your order arrives damaged, has a manufacturing defect, or is different from what you ordered, email lenkoeditions@gmail.com as soon as possible and within 30 calendar days of delivery. Include your order number and clear photos showing the item and issue. We will review the issue and arrange an appropriate replacement or refund. Please contact us before returning an item; an unauthorized return to the production facility may not be accepted.

Changes of mind and sizing
Because each item is produced for your order, we do not normally accept returns or exchanges for a change of mind, an incorrectly chosen size or colour, or customer-provided personalization errors. This does not affect any rights you have under applicable consumer law.

Order changes and cancellations
Email us promptly if you need to change or cancel an order. We can only make changes or cancel if production has not started. Once production begins, changes or cancellation may no longer be possible.

Missing or delayed deliveries
If tracking indicates a problem or your order has not arrived within the expected delivery window, contact us with your order number so we can investigate with our fulfillment partner.

Refunds
If approved, refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Questions
Contact Lenko Editions at lenkoeditions@gmail.com. Nothing in this policy limits rights or remedies required by applicable law.